Top Frequently Asked Questions

Access the page 'Install MegaCloud' to download the desktop app. Once downloaded, simply run it and go through the setup process to install MegaCloud on your desktop.

If you are a new user, a MegaCloud folder will be created on your computer allowing you to sync files with your MegaCloud account.

Existing users can log in to their account and they will have their stored items automatically synced to the newly created MegaCloud folder.

This folder is your MegaCloud synchronization folder.

Any information saved in this destination will automatically be synced to your MegaCloud account so that you can access the files wherever you go.

Within the 'My Devices' page, there will be a list of computers displaying those linked with your MegaCloud account. To unlink a computer, simply select the device from the list and then choose 'Unlink'.

Camera Upload is a new function to MegaCloud that lets you automatically upload images and video directly from your phone, camera, memory card or any other removable device.

Using Camera Upload will allow you to earn up to 2GB of bonus storage once the following criteria has been met

- Trigger Camera Upload > 500MB

- Uploaded 100 images and videos via Camera Upload > 500MB

- Upload 200 images and videos via Camera Upload > 500MB

- Upload 300 images and videos via Camera Upload > 500MB

In order to get the most out of this brand new feature you will need to turn on Windows AutoPlay which will allow you automatically import files to MegaCloud.

Your AutoPlay settings can be found in Control Panel > Hardware and Sound > AutoPlay.

Step by step

Please note that in order to use AutoPlay we advise that your client is up to date

1. Right click the MegaCloud desktop icon in the system tray and select Options

2. Click the AutoPlay Settings button from the Camera Upload section

- To enable the Camera Upload feature select Import pictures and video with MegaCloud

- To disable Camera Upload, simply click the chosen device and select Manual upload

Absolutely not! When we say free we really do mean FREE.

When you sign up for a free account you'll receive a unique dual account of 8GB for File Storage and 8GB for Backup that will remain free without time limit.

Alternatively, if the storage or backup limit on your account is no longer enough to suit your needs, you can either refer friends for additional space or upgrade your account to 100GB or 200GB at any time.

To keep your account safe, it is a good idea to frequently change the password of your account.

After logging into MegaCloud, click your user name on the top right hand corner and enter the 'Edit Profile' menu, from here you'll be able to update your password.

Yes, you can change your associated email address anytime you like. Simply login to your MegaCloud account and click your user name on the top right hand corner to begin.
From here select the 'Profile' tab and click 'Edit Email' to enter the new email address (which will be your new login ID on MegaCloud) you wish to use with your account.

Please be sure that you enter your new email address correctly otherwise, your files will be lost and might become accessible by the owner of the mistaken email address.

With MegaCloud, you are in complete control of your bandwidth, allowing you to set limits on the maximum uploading and downloading speed whenever you need to.

But don't despair, you don't have to be a computer expert to get the best out of MegaCloud! Thanks to a smart detection system, MegaCloud will take less bandwidth when you are working on your computer and more when your computer is idle, ensuring that syncing doesn't affect your work.

Simply right click the MegaCloud desktop application and select 'Options' and then 'Bandwidth' from the menu. Within the Bandwidth menu there are two sections, one is for 'Upload Speed' and the other one controls the 'Download Speed'.

On each section, there are three options to choose from such as:
No limit to upload speed
Limit upload speed automatically
Limit upload speed to: 100KB / s

To link a computer to your MegaCloud account, simply install the MegaCloud desktop app (Install MegaCloud) and enter your pre-existing login details during the setup process.

Once this setup has been completed, all the files in your account will be synced to the newly created MegaCloud folder on your computer linking your desktop and MegaCloud account.

MegaCloud has no limit on the amount of devices you can link to your MegaCloud account so you are free to connect your account to as many devices as you like.

To see what devices are linked to your account, simply click your name > 'My Devices' and you'll be able to see the names of all devices linked with your account.

You can also Rename and Unlink devices from this page too.

MegaCloud is now fully supported on both iOS and Android compatible devices- giving you the ability to backup, sync and share your files on the go even easier than ever before.

Download the official MegaCloud app from iTunes or Google Play to get started, once downloaded, simply log in to your existing account to connect your mobile device to your MegaCloud account.

Alternatively, if you're a new user you can create an account via either device just as you would on a Mac or PC.

Every time a file is edited or temporarily deleted, MegaCloud keeps a record- this process is what we call 'Versioning'.

With Versioning, MegaCloud gives you the ability to revisit any previous versions or deleted files as well as review the changes made.

Versioning for Premium users is unlimited, meaning that you can keep older versions of your files for as long as you wish.

However, Free users will only have access to archived versions of files for 30 days.

MegaCloud works constantly and silently the background whilst you use your computer.

When you turn on your computer, MegaCloud checks to see if you are using the most up-to-date files on your computer. If your files are out of date, MegaCloud calculates the difference between your files on the cloud and those in your computer and then will intuitively download the changes made to the files.

When you save work to your MegaCloud folder, it will sync the changes you made and record it as a new version, meaning that opening this file via the website or any computers which are linked with your MegaCloud account will always provide you with the most updated version.

By default, all files in the MegaCloud folder will be synced automatically. However, if you don't want a specific file or folder in your MegaCloud folder to be synced with your account, you can simply use the Selective Sync function to specify what is uploaded.

Selective Sync allows you to control which folders will sync with your MegaCloud account.

To select a folder, please right click the MegaCloud icon on your system tray and select 'Options'. Next, choose 'Advanced' on the menu and click 'Selective Sync' to uncheck the folders you don't wish to sync with your account.

Remember to click the 'OK' button to confirm your changes.

MegaCloud doesn't just help you to sync your files for yourself; in fact, with MegaCloud you can also share your files with everyone in a truly groundbreaking way by using MegaCloud's extensive sharing options.

Group Folder
Click a folder and then select the 'Group Folder' icon, enter the email addresses of other MegaCloud users (you may also enter email of non MegaCloud users too.) Once the recipient accepts the sharing invitation, you will have a common folder where every person invited can use the files inside the folder.
Any changes made inside this folder will be synced to all members.

Group Folders are a great way to share files in a team so that every member can readily have the most up to date file at hand.

Like other members, as an owner of a group folder you can add, edit and even delete files in the group folder.

However, only the owner of the group folder has the ability to use the 'Kick Out' function to remove others from the folder.

In order to remove a user simply select 'Group Folder', choose the member you want to remove and click the 'Kick Out' button. Once a user is removed, they will no longer be able to receive synchronized updates.

You can also choose to 'Cancel Sharing' at any time if you no longer wish the folder to be shared with others. To cancel sharing a folder you'll need to access the 'Member List' and select the 'Clear All Members' option.

From this menu you can also choose to leave a copy of the folder with former members or remove it from their access entirely.

To remove yourself from a Group Folder follow the steps below:

1. Select the Group Folder and access the 'Member List'
2. Find your username and then click the 'Exit' button.
3. You'll now have the option to keep a non-synced copy of the existing Group Folder or remove it and the contents from your MegaCloud entirely.
4. Click 'Exit Group Folder' to complete.

'Kick Out' allows the owner of a Group Folder to remove members from the sharing list. Whilst other members on the sharing list can invite new members, only the owner has the power to remove those from the list.

Owners of group folders have two options when revoking a member's access, allowing the removed user to keep a copy of the group folder or remove it from their MegaCloud account entirely.

However, if the owner chooses to allow the user to keep a copy of the group folder that copy will not be synced with the original folder which is still actively being shared among other members.

As a member of Group Folder, you can view, edit, add and also delete files within the Group Folder.
Along with this, you can also invite others to join. However, you cannot revoke a member's access unless you are the owner of the folder.

MegaCloud's 'Shareable Link' feature lets you easily share files with others online.
A shareable link is a unique generated URL for your hosted file; this link can be copied and pasted into emails, instant messengers, forums and more.

Once the recipient clicks the link they'll be promoted to a landing page displaying the file name and links that allow the user to download the file, copy it to their own MegaCloud account, sign up for an account or view the file online (planned update).

By creating a passcode for your shareable link you can prevent your files from being passed onto third parties without your consent. Files that have passcodes will only be accessible to recipients who have been given your passcode.

Please note that a unique passcode can be set per file.
Passcodes are also independent from your login password.

Yes, it is absolutely safe to import your email contacts to MegaCloud as we do not store your email password or contact information.

MegaCloud provides this feature to let you easily import the contacts from your email account instead of entering emails individually.

You can use this function under the 'Friends' tab.

MegaCloud has several storage solutions available to ensure that there is something to suit everyone's needs.

1. Dual 8GB Free Account - 8GB Storage and 8GB Backup account

2. 100GB storage space for $9.99 / month, or $99.00 / year

3. 200GB storage space for $19.99 / month, or $199.00 / year

At present, MegaCloud's premium accounts can only be purchased via PayPal.

Once you have selected the package which suits your needs, you will be redirected to the PayPal website to make the payment.

Since your account is free of charge, we naturally encourage you to keep it as you can always come back and use the account and any new features added to MegaCloud in the future.

However, if you still wish to cancel your account, please contact us and the MegaCloud team will take care of your request.

Please use the contact us form to speak to our support team directly.